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Return & Refund Policy

At Khatirhut (accessible from khatirhut.com), we strive to provide our customers with 100% pure, fresh, and high-quality products. We take great care in sourcing, packaging, and shipping your items. However, if you receive a damaged, defective, or incorrect product, we are here to help resolve the issue promptly.

1. Conditions for Returns and Replacement

You are eligible for a return or replacement if:

  • You received a damaged or broken product package during delivery.

  • You received the wrong item or an incorrect product variation.

  • The product quality does not match the described standards upon delivery (e.g., seal broken, defective packaging).

Note: To be eligible for a return, the issue must be reported at the time of delivery or within 48 hours of receiving the order.

2. Non-Returnable Items

Due to the nature of consumable food products and hygiene standards, we cannot accept returns under the following circumstances:

  • Products that have been opened, partially consumed, or unsealed (unless there is a verified quality defect).

  • Change of mind after accepting and opening the product package.

  • Products damaged due to improper storage after delivery.

3. Return Process

If you receive a damaged or incorrect product, please follow these steps:

  1. Inspect at Delivery: We recommend checking the outer package and contents in the presence of the delivery agent.

  2. Contact Us: If you spot any issue, inform the delivery agent immediately or contact our support team within 48 hours at hello AT khatirhut.com or +8801827060706.

  3. Provide Proof: Please share your Order ID along with clear unboxing photos or videos showing the damaged or wrong product.

  4. Pickup / Ship Back: Once verified, we will arrange a product pickup or guide you on sending the product back to us.

4. Refund Policy

Once your return request is received and verified:

  • Approved Refunds: If a replacement product is unavailable or a return is agreed upon, we will process your refund.

  • Refund Method: Refunds will be credited back to your original payment method (bKash, Nagad, Bank Transfer, or Card) or provided as store credit.

  • Timeline: Standard refund processing takes 5 to 7 working days after we receive and inspect the returned item.

5. Shipping Costs for Returns

  • If the return is due to an error on our part (damaged product, wrong item sent), Khatirhut will bear all shipping costs.

  • If a return is requested for reasons outside of defect or error, the customer may be responsible for the courier return charges.

6. Contact Us

For any questions regarding our Return and Refund Policy, feel free to reach out: