Call us for any query +8801827060706

Shipping & Delivery Policy

At Khatirhut (accessible from khatirhut.com), we are committed to delivering your order of pure, organic, and authentic daily essentials as quickly, safely, and fresh as possible. This policy outlines our shipping procedures, delivery timeframes, and applicable charges.

1. Order Processing Time

  • All orders placed before 4:00 PM (Saturday to Thursday) are processed on the same day.

  • Orders placed on Fridays or public holidays will be processed on the next working day.

  • You will receive a phone call or SMS confirmation from our team once your order is verified and dispatched.

2. Shipping Locations & Delivery Timelines

We deliver across all districts and upazilas within Bangladesh through trusted courier services.

LocationEstimated Delivery Time
Inside Dhaka City24 to 48 Hours
Dhaka Suburbs (Gazipur, Savar, Narayanganj, etc.)2 to 3 Working Days
Outside Dhaka / All Other Districts3 to 5 Working Days

Note: External factors such as severe weather, national holidays, or courier logistics delays may occasionally extend delivery times. We appreciate your patience in such situations.

3. Shipping Charges

  • Delivery fees are calculated dynamically at checkout based on your delivery address, package weight, and chosen delivery method.

  • Special Offers: Promotional combo packages or orders exceeding specific value thresholds may qualify for free shipping, as explicitly advertised on our website.

4. Cash on Delivery (COD) & Parcel Inspection

  • Cash on Delivery: We offer Cash on Delivery across Bangladesh.

  • Parcel Inspection: To ensure absolute transparency, we advise all customers to inspect the outer packaging and contents in the presence of the delivery parcel agent before accepting the package.

  • If the parcel appears damaged, unsealed, or incorrect, please do not accept it and notify our support team immediately.

5. Order Tracking & Support

Once your package is handed over to the courier partner, a tracking number or delivery updates will be sent via SMS/Email to keep you informed every step of the way.

For any delivery inquiries, order tracking assistance, or urgent shipping requests, please reach out to our team:

  • Brand Name: Khatirhut

  • Website: https://khatirhut.com

  • Email: hello@khatirhut.com

  • Phone: +8801827060706

  • Support Hours: Saturday – Thursday (9:00 AM – 8:00 PM)